Frequently Asked Questions

Q: Why do I need a professional to clean my carpets?

A professional cleaning service will provide a range of techniques and products that are superior to regular cleaning products. The hot water extraction cleaning method is probably one of the most popular and very effective on tough stains and dirt. Having your carpets professionally cleaned also lengthens the life of your carpet and creates a better environment for your family.

Q: What is carpet steam cleaning?

Steam cleaning uses hot water. Which is sprayed on the surface and then shampooed. It relies on dirt being suspended by the water, before the hot water extraction. Cleaning solutions are sprayed before hand to loosen any dirt.

Q: What is dry carpet cleaning?

Dry carpet cleaning uses no moisture or very low moisture cleaning. It is a popular choice as there is little or no drying time. The carpet can have traffic immediately after the cleaning. This is effective for eliminating dirt, stains and other allergens.

Q: Do you do upholstery cleaning?

Absolutely. Did you know the majority of manufacturers advise that upholstered furniture should be professionally cleaned every one to two years? We use a powerful hot water extraction method which offers the deepest clean possible. Some fabrics may require a more delicate cleaning approach. In such cases, we’ll advise you on which method to choose.

Q: What does carpet cleaning cost?

On average, carpet cleaning should cost you between $25 to $75 per single room. Get in touch with us to take advantage of our great carpet cleaning specials.

Q: Do you provide carpet stain removal?

Yes. We can remove stains such as tea, coffee, cola, blood, red wine, urine among other stubborn stains. If the stain hasn’t set & become permanent, stain removal can still be successful.

Q: Do you guarantee to remove all stains?

Unfortunately, not every stain. We will treat stained areas using the best products available. But we can’t guarantee the removal of certain stains. Some agents may affect carpet dyes, which may damage the carpet permanently. It is best to treat your stain as soon as it appears.

Q: How long will the cleaning process take?

Typically the cleaning will take between 1 and 4 hours. The drying time depends on several factors such as the density of the carpet, humidity and room temperature. To speed up drying time, keep all windows open for a few hours as soon as cleaning process is complete.

Q: Will you move my furniture?

Yes.We will move everything as required. This includes: lounge suites and sofas, tables, chairs, beds and light furniture. However, furniture that we do not move includes the following: fish tanks, bookcase, china cabinets, waterbeds, computers and fragile or delicate items. It is always recommended that you move items to a room that is not being cleaned before the cleaning crew arrives.

Q: Do you also offer pest control services?

Yes. We provide pest control all year round. We can remove irritating critters such as ants, termites, spiders, snakes, wasps and bedbugs.

Q: How long have your your cleaning contractors been working?

Every contractor we use must have a minimum of 5 years experience. Many of them have more than 10 years experience in the cleaning industry.

Q: Do you guarantee your work?

We guarantee to do our cleaning to a professional and acceptable standard. However, we cannot not guarantee to get rid of permanent stains. Any claims or reclaims will be accepted up to seven days from the initial cleaning day. We will be happy to come back and discuss something if you aren’t happy. We also do a final cleaning inspection with every customer to ensure they are satisfied.

Q: What areas do you service?

We serve the following cities in South East Queensland, Northside Brisbane, Southside Brisbane, East and West as well as Ipswich and Toowoomba.

Q: Do you have insurance?

Every cleaning contractor has public liability insurance to the value of $10,000,000.

Q: What are your opening times?

Monday to Friday 9.am to 5.30pm. Weekends by appointment.

For more queries regarding our services visit the homepage or feel free to contact us direct. Phone: 07 3555 7944.